Replacements & Returns

Material Samples

Concerned about purchasing furniture before experiencing it? Reach out to our Customer Service Team and we'd be happy to send samples of our lumber and fabric colors to help you decide!

Returns

We want your outdoor space to feel perfect. If for any reason you're not delighted with your ivyterracefurniture.com purchase, simply contact us within 30 days of delivery and we'll take care of the rest! Our Customer Service Team will be happy to help you pick out the perfect replacement furniture for your outdoor space, or to refund your purchase price in full.

Our Customer Service Team will send you a return shipping label (shipping cost is on us!) and a Return Merchandise Authorization (RMA) number, and we will facilitate a return with our carrier at your convenience.

We require that all returned products be in their original packaging and in resellable condition upon return. If the original packaging is no longer available, please contact us for assistance. Once your return is packaged and ready to go, please be sure to clearly write your provided RMA number on the outside of each returning package. This helps us to identify the product when it’s returned to us so we can process your return quickly.

Please also make sure each product is carefully packed and properly sealed as we are not responsible for packages that are lost or damaged. If any product is not returned in resellable condition, an adjustment to your refund may be necessary. If this occurs, a Customer Service Team Member will reach out to notify you of any updates.

If you did not order directly from ivyterracefurniture.com, please reach out to our Customer Service Team for return process instructions.

Damaged or Defective Items

In the unlikely event your ivyterracefurniture.com order arrives to you in less than perfect condition (damaged, incorrect, or otherwise defective by our fault or carrier error), please let us know.

We will arrange replacement parts or, in necessary cases, a complete replacement while covering all outgoing and return shipping costs. You must contact us within 30 days of delivery to report a claim. Any failure to report claims in a timely manner may not be covered by Ivy Terrace Furniture. Please reach out to our Customer Service Team with any questions.

The quickest and easiest way to process the return or replacement parts is by emailing us a picture, a brief description of the problem, and your order number to our Customer Service Team at customerservice@ivyterracefurniture.com.

If only a part of the product needs to be replaced, we will typically request that you recycle the damaged or defective piece. For full product replacements, we will issue a shipping carrier call tag to bring the merchandise back to our facility. Whenever we issue a call tag, we will first provide you with a Return Merchandise Authorization (RMA) number. Be sure to clearly write your provided RMA number on the outside of each returning package. This helps us to identify the product when it’s returned to us so we can process your return quickly. Please make sure each product is carefully packed and properly sealed as we are not responsible for packages that are lost or damaged.

If you did not order directly from ivyterracefurniture.com, please reach out to our Customer Service Team for return process instructions.

Questions?

Please refer to our Warranty for more information on the RMA and replacement process. You can also contact our Customer Service Team with any questions.